Overview

Customer Team LeaderLocation: The Co-operative Food, 18 High Street, Pewsey, SN9 5AQPay: £13.65 per hourContract: 20-35 hours per week + regular overtime, permanent, part-timeWorking pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interviewFull, paid training provided. Applicants can apply using a mobile device (no CV needed).You must be aged 18 or over to be a customer team leader at Co-op, as you''ll need to authorise age-related sales.We’re looking for Customer Team Leaders to join our team at Co-op.When you join Co-op, you’ll get dedicated support to help you grow your career, plus benefits including 36 days holiday, a pension with up to 10% Co-op contribution, virtual healthcare for you and your family, and a 30% discount on Co-op products in-store.

What you’ll do

Friendly and thoughtful service - you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situationsDevelop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respectedMake sure the store remains safe, legal, and fully operationalManage diligence checks and stock accuracy to make shopping a great experience for customersSupport your store manager by deputising when they’re not working and delivering a variety of HR processesLead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedbackBuild relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

Who this would suit

A genuine care for the needs of customers and membersAbility to balance leading and supporting your team while also rolling up your sleeves on the shop floorGreat people skills and the ability to build positive relationships with customers and colleaguesStrong organisational and problem-solving skillsA desire to learn, grow and develop leadership skillsFlexibility to work a range of different shifts

Why Co-op?

Full, paid training and dedicated support for your personal development and career progression30% discount on all Co-op products in-store plus 10% discounts on all other brandsPension scheme with up to 10% employer contributionsWagestream – a money management app giving access to a portion of pay as you earn it36 days of holiday (including bank holidays, pro rata for part-time colleagues)Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations24/7 employee assistance serviceRotas shared three weeks in advance and accessible on your phoneCycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We strive for inclusive environments where colleagues can reach their full potential. We celebrate differences and reflect the communities we serve. If you have a disability, we can make reasonable adjustments to our recruitment process. We are part of the Disability Confident scheme, and we’ll offer an interview to disabled candidates who meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under this scheme when you apply. If we invite you to recruitment, we’ll ask if you need reasonable adjustments to participate. You can find more about our recruitment process at jobs.coop.co.uk/apply-process. More about the Disability Confident scheme and our commitments to diversity and inclusion is at jobs.coop.co.uk/diversity-inclusion-wellbeing.

Assessment and closing

As part of the application process, you’ll need to complete two online assessments. It will take around 20 minutes. We reserve the right to remove a vacancy before the scheduled closing date.

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