Technical Support Shift LeaderLocation: HarrogateSalary: £35,000This role operates on a rolling continental shift pattern:2 x Day shifts: 7:00am - 7:00pm 2 x Night shifts: 7:00pm - 7:00am Followed by 4 days offAre you a technically strong support professional ready to take the next step into leadership?Elevation Recruitment Group are looking for a driven and enthusiastic Technical Support Shift Leader to join a busy 2nd Line support environment in Harrogate. This is an exciting opportunity for someone who combines solid technical knowledge with natural leadership ability and a passion for developing others.Working within a 24x7 support operation, you''ll lead a team of engineers, ensuring high-quality service delivery, effective fault resolution, and a culture focused on continuous improvement.As Technical Support Shift Leader, you will:Lead and motivate a team of up to 13 engineers during core hours and up to 2 engineers out of hoursMonitor and manage technical faults through to resolutionDrive a "permanent fix" culture and continual service improvementHandle escalations and ensure adherence to contractual SLAsProvide technical leadership across support tiersContribute to best practice documentation and internal trainingSupport the development and upskilling of your teamThis is a hands-on leadership role suited to someone who enjoys balancing people management with technical problem-solving.The Technical Support Shift Leader will have an understanding and willingness to ..... full job details .....