Floor Manager (37.We''re a global brand made up of a very diverse mix of talented people in a huge variety of roles. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.As a floor manager, youre responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, youll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service systemYou will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer supportYoull be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your teamCommercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our storeYou will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they needWork in conjunction with the management team to enable the store to exceed its targets and KPIs.Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviewsCreate and implement floor plans and rotas independently, setting the store up for success for the dayYou know your store inside and out. Natural affinity in learning new systems and processes in a digital environmentHonest, trustworthy and dependable - you live by our brand valuesA protector of the brand. You are dedicated and committed to the success of the brandOur concession in Bentalls, Kingston-upon-Thames has been open since 2006 and usually trades from 9:00am - 19:00pm (subject to seasonal change). Fun fact, Fenwicks has been trading for 140 years. Store Location . A generous wardrobe allowance so that you can wear our beautiful clothes to work each dayPotential to earn more from our team commission schemeWe are a disability committed certified employerEmployee discount for you to spend with family and friendsUp to 2 years service 33 days (25 days + bank holidays)Over 2 years service 36 days (28 days + bank holidays)Access to dental cash plan and free virtual GP appointments through AvivaUNUM employee assistance helplineLife assurance coverAccess to discounted gym membership and corporate discountsFree, confidential, wellbeing and lifestyle support with Retail TrustEnhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)Dedicated mental health support from our mental health first aidersEye care vouchers, season ticket loans and much more!#Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.If you need any support or adjustments during your application, please get in touch with us and we are happy to help.#