Interim Customer Services Manager - (Crewe, On-site 4/5 Days a Week)Duration: 3 Months Location: Crewe, Cheshire Engagement Type: ContractWe are seeking an experienced Customer Services Manager to support our financial services operation for a short-term engagement. The successful candidate will play a critical role in maintaining operational excellence across customer service, regulatory standards, and strategic oversight.Key Responsibilities:Lead and support customer-focused operational teams in a high-paced environmentOversee complaint resolution, claims processing, and payment handlingManage scopes of work relating to consumer duty, fraud prevention, and complaints handlingCollaborate with senior management and executive teams to align operational activities with strategic goalsAnalyse and enhance KPIs, reporting structures, and operational efficiencyUtilise Salesforce within a customer service or operational contextLeverage MI for performance and insight-driven decision makingContribute to the implementation of new technologies and digital toolsSupport transformation initiatives within the operational functionEssential Experience:Extensive background in customer service operations such as call centres, claims or complaints departmentsProven experience in a financial services environmentStrong understanding of regulatory frameworks including consumer duty and fraud preventionDesired Skills:Experience in large-scale transformation programmesProven ability to implement new ..... full job details .....