Urenco is a global leader in the production of low carbon energy. We work at the cutting edge of the transition to a sustainable, net zero world. We re looking for a Head of IandT Service Operations. Based at our Paddington site, you ll be responsible for the definition, management, implementation and delivery of IandT Operations and Service Management across the URENCO Group incorporating: • Delivering iterative Service Strategy and Innovation focussed on how a best in class service IT Operations function works in modern enterprises • Lead on IT Service Continuity planning and testing with multiple outsourced service providers • Manage relationships with partners and service providers including contract management and continual service improvement • Leadership grounded in ITIL / ISO global standards for all IandT operational services • Stakeholder management specifically in reference to Service Outages, Testing Services and Project Transition to Service • Service Protection in direct delivery of appropriate vulnerability management, risk management and patching services • Lead the management and operation of cloud and SaaS based subscription services • Financial planning for all Operational Services including renewals and upgrades of infrastructure and applications as required • Accountability for Monthly Global Service Reviews for all suppliers and Governance of Compliance to KPI, SLA, OLA and XLA measures as appropriate • People management with specific focus ..... full job details .....