1st/2nd Line Support Technician (Progression to Helpdesk Team Leader) Fareham, Hampshire £27,000 - £32,000 per year We are seeking a 1st/2nd Line Support Technician to deliver high-quality IT support within a fast-paced software environment. You will support users with hardware and software issues via phone, email, remote access, and in-person interactions, ensuring excellent customer service and minimising downtime.andnbsp;Key Responsibilities:Provide 1st/2nd line service desk supportInstall, upgrade, and troubleshoot Windows and hardware systemsLog, manage, and resolve support tickets in line with SLAsTroubleshoot LAN/WAN and TCP/IP Networking issuesEscalate complex issues where requiredParticipate in an on-call rota (once competent)Desirable Skills andamp; Experience:1-2 years'' experience in an IT support roleKnowledge of EPoS systems, Windows OS, networking, and desktop hardwareExperience with remote support tools, SQL Server, and Microsoft servicesStrong customer service and communication skillsBenefits:BUPA andamp; Pension after successful probationCareer progression opportunities Apply now!Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn''t right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for ..... full job details .....