Sales Support
£25,875 per annum extra benefits!

An exciting opportunity to join a leading manufacturer in Birmingham. Our client is seeking a proactive and enthusiastic Sales Support Executive to join their internal sales team. In this role, you'll play a key part in ensuring a smooth customer journey by processing orders, providing accurate quotations, and maintaining strong relationships with our valued clients.

The Role:
As a Sales Support, you will play a key role in delivering a seamless customer experience. You will manage quotations and orders using our CRM system, resolve customer queries, support the sales engineering team, and liaise with multiple departments to ensure smooth order fulfilment.

Key Responsibilities:

• Process customer quotations and orders accurately using CRM systems.
• Respond to customer enquiries regarding pricing, availability, and product information.
• Make outbound calls to resolve customer queries and follow up on outstanding information.
• Liaise with purchasing, logistics, and other internal teams to meet customer needs.
• Provide assistance to Sales Engineers and handle product sample requests.
• Follow up on quotations and inform customers of pricing changes or discount terms.
• Manage customer returns, including estimating handling charges and organizing returns.
• Maintain accurate customer records in CRM and support commercial projects.
• Contribute to a culture of continuous improvement and team collaboration.

• GCSEs / A Levels (grades A-C or 4-9).
• Minimum 1 year experience in a customer service or sales support role.
• Proficient in Microsoft Office (Excel - Intermediate level).
• Experience with CRM systems (Microsoft Dynamics preferred).
• SAP/ERP and manufacturing industry experience is advantageous.
•  Excellent communication, time management, and organizational skills.
• Strong attention to detail, problem-solving ability, and ability to work under pressure.
• A collaborative team player who can also work independently.