Senior Third-line Engineer (Apple MDM)Hybrid (Central London)£53,000 - £60,000 (depending on experience)We''re supporting a well-regarded London institution with a large, growing Apple estate (thousands of Macs and hundreds of iPads, focused on staff devices). The End User Computing team is expanding and needs a hands-on senior engineer to own and elevate the Apple platform - someone who thrives on deep technical ownership, mentoring a small team, and delivering seamless user experiences in a collaborative, knowledge-sharing environment.This is a true third-line role: final escalation point, MDM architecture, packaging/deployment leadership What you''ll be doingAct as the go-to expert and escalation point for all complex Mac-related issues and escalationsOwn the Jamf Pro MDM environment: configuration, policies, deployments, updates, ADE/ABM, and ongoing optimisation for a smooth, secure user experienceLead packaging, scripting (heavy bash/shell), and deployment processes; mentor and guide junior team membersTroubleshoot and resolve advanced Apple device problems across macOS/iOS/iPadOSBuild and maintain integrations with Microsoft tools (Platform SSO, extensions, Office 365 config/support, compliance flows)Collaborate across IT teams: share knowledge, document processes, train 1st/2nd line, contribute to continual improvementProactively monitor queues/SLAs, drive reliability, and bring ideas to enhance the platformWhat we''re looking forEssential:Jamf 200 certification (or ..... full job details .....