Position OverviewThe Hotel Sales Manager is primarily responsible for developing new business opportunities whilst assisting in the management of the Hotels Corporate / Leisure / MICE accounts.The Sales Manager will also assume responsibility for the overall management of the administration function within the Sales department.All duties that are carried out should be conducted to the highest standard and in accordance with the hotel standards; company policies and procedures; objectives and legal requirements.Main responsibilitiesGuest CentricTo present a professional, friendly and efficient impression of the Hotel at all times.To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority.To establish a good working relationship with your guest, visitors and colleagues creating a team that works well together and with other departments.Contributes to guest satisfaction at all times by providing high quality personalized services throughout their stay.To assist as required/requested with the solving of any guest feedback and to be able to handle them in the most efficient manner.Have knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promote them.OperationsTo maximize accommodation room sales and incremental revenue for supplementary departments such as food and beverage, MICE and other sales.To achieve key performance relating to appointments, client interaction and account development.Achieve new business targets and manage an agreed portfolio of accounts in order to retain and develop the business.Attend and assist with in-house marketing activities, familiarization trips, client hospitality evenings, presentations, show rounds and promotional activities.Produce accurate, rapid cost calculations and respond to clients with quotations.Produce required reports of completed sales activity including details of face to face client appointments, presentations, familiarization trips and any other related client interaction.Update and maintain all market segment sales contact lists and account information in ANAIS or other systems as directed.Co-ordinate and execute all direct mailings as instructed by the Brand Sales and Marketing and Senior Manager.Conduct Market research/telesales campaigns as required.Compile sales packs and ensure that an adequate supply of relevant stationary, brochures, giveaways are in stock.To research and identify new business opportunities through leads referred by reservations/ conference teams and business listings publications.Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up to date Account Development Plans. Each account is to have a complete and up to date Account Development Plan.Ensure constant familiarity with the hotels financial position and selling strategy versus previous year and current budget.Maintain awareness of the hotels key competitors financial performance, of their client interaction, their key account base and corresponding rates and any property developments.To work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel.To attend Sales meetings - weekly and monthly.Carry out Sales Trips to all business areas as specified both domestically and internationally as required.Carry out any other reasonable tasks as required by the Director of Sales and Marketing or Senior Sales Manager.General/ AdministrationTo attend fire refresher training programs periodically and to ensure that the hotels and departments fire procedure is understood.To respond to any changes in the department as dedicated by the needs of the industry, company or hotel.Any suspicious activity or anything unusual must be reported immediately to the Supervisor/Duty Manager.To be flexible, extend and carry out job duties including redeployment to alternative departments/areas if required.To be flexible with the rota, be available to cover shifts over the weekend or during the night.Responsible for reporting immediately to the Brand Sales and Marketing and Senior Manager or any other appropriate Department Head, anything which considered being a health and safety hazard.Talent and Culture ResponsibilitiesEstablish on-going On Job Training Programs within the department to meet Brand and Service Standards.Use Department Procedure Manuals as a base for all service procedures training.To be able to promote the hotel brand philosophy through his or her exemplary behaviors and excellent communication skills.Polite and professional attitude to internal and external guests as well as colleagues and superiors.To take pride in doing the job well, and to be a keen and motivated member of the Sales and Marketing team.OtherTo be aware and show involvement in Sustainability of the hotel and department role and activities.Participate in monthly performance review in one-to-one meetings with the Director of Sales and Marketing or General Manager.Internal cross training to be conducted in all other hotel departments for different positions to gain a general knowledge of the hotel operation as a whole unit.To actively contribute to the qualitative and quantitative targets of the department.Special NoteDuring the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times.Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

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