About the roleOur Build to Rent team at the John Lewis Partnership is growing, with the addition of our fourth site in Stratford! As the General Manager, you will oversee the overall experience for all stakeholders linked to the Build to Rent (BTR) site.

Your responsibilities include surpassing customer expectations, enhancing the resident experience, and promoting the John Lewis Build to Rent brand through communication and events. Managing building operations, ensuring compliance, overseeing maintenance, and proposing enhancements are key aspects of your role. Guiding and supervising on-site Partners to enhance efficiency, service quality, and personal development is crucial for delivering exceptional service.Contract type

- This position is a permanent contract.Location

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This role will be based at our Build to Rent site in Stratford, London, not at our John Lewis store in Stratford.5 hours per week, Monday - Friday. Evening/weekend working may be required from time to time to support the needs of the business.This role will require you on occasion to be on call during which time you will need to be flexible in response to any call outs. Leading the delivery of high quality customer service and resident engagement including complaint and dispute resolution in a timely manner.Responsibility for all Health and Safety and Statutory compliance on site including implementing and refreshing a fire strategy to agreed protocols.Sufficient experience in a residential related asset or property management position is essential – PRS, BTR, PBSA etcExperience operating in a commercial environment including budget responsibilityAbility to use initiative, self motivate and work with minimal supervisionStrong leadership skills with evidence of managing and supporting teams, including training, recruitment and performance managementWe’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re ruthlessly focused on being brilliant at retail. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.#