Company DescriptionHome Instead help the local community, providing care and support to allow individuals to lead fulfilled lives in safe and familiar surroundings where they feel most comfortable.Job Description

Job PurposeTo ensure our Care Professionals and clients receive the appropriate support and a consistently high-quality service.Key ResponsibilitiesSchedule and manage day-to-day care visits, including short-notice changes due to sickness or availability

Conduct Care Professional support visits and ongoing competencies

Create, update, and audit client care plans and support with digital care planning

Handle client enquiries, consultations, and manage the care journey

Maintain accurate records using Home Instead’s systems and

People Planner

Coordinate and conduct Care Professional and client introductions

Build and maintain positive relationships with clients, families, and healthcare professionals

Mentor and support Care Professionals

Maintain regular contact with both clients and Care Professionals

Participate in the on-call rota

Carry out client visits as required

Uphold Home Instead’s policies, including Equality, Diversity, and Equal Opportunities

Qualifications

Essential CriteriaNVQ Level 3 in Health and Social Care or willingness to work towards it

Previous experience in the care sector delivering a wide range of personal care services

Supervisory experience working with MAR charts and medication administration

Strong understanding of relevant health and social care legislation and regulations

Excellent communication and relationship-building skills

Confident using care management technology and supporting others in its use

Strong IT skills including Microsoft Office or Google Suite, and virtual platforms

Full UK driving licence and access to a vehicle

Organised, adaptable, and committed to delivering exceptional service

Ability to maintain confidentiality and adhere to current data protection standards

Additional Information

What We’re Looking ForWe’re seeking someone who is:Driven to achieve results and maintain high quality

Adaptable to change and responsive in a fast-paced environment

Customer-focused and passionate about care

A confident influencer and effective communicator

A team player who thrives on collaboration

Eager to learn and embody the values of Home Instead

Why Join Home Instead?Be part of an award-winning organisation known for quality care

Work in a supportive and friendly team environment

Competitive salary and opportunities for progression

The chance to truly make a difference in the lives of others

Ready to take the next step in your care career? Apply today and help us continue delivering care that changes lives.

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