Customer Solutions Lead
 
£35 to £40k basic plus hybrid working and company car
Client-facing role managing two merchandisers with hands-on smart inventory projects
 
You know as a Customer Solutions Lead that the real work starts after the sale.
 
Not when the pitch is done, not when the quote is signed.... but when the client needs someone to take the lead and get things moving.
 
This is where you come in.
 
RFID, vending, weight-based inventory systems. When a manufacturing client wants to streamline how they order and manage parts, you''ll design the right setup and see it through from start to finish.
 
You''ll work closely with Sales and Business Development, stepping in when a customer needs a proper solution. From scoping and planning through to install and ongoing support, you''ll be the one making it happen.
You''ll manage two merchandisers, looking after their performance, development and day-to-day priorities. Around 70 percent of your time will be spent maintaining and improving existing solutions. The other 30 percent will be focused on new installs. You''ll usually take on one project at a time so you can give it your full attention.
It''s a mix of people, process and project. No two weeks are the same.
You''ll be based in the office two days a week, with the rest split between home and site visits. We''re open on location, if you''re happy travelling, this could work wherever you are.
You know as a Customer Solutions Lead what it takes to do this well... you will bring to the table:

• Experience in customer-facing roles, ideally in manufacturing or supply chain
• A background in people management, including goal setting and performance reviews
• Strong project coordination skills with a hands-on approach
• Confidence presenting to clients and guiding them through options
• Good Excel knowledge and solid organisational skills

The salary is £35 to £40k plus company car. If you are already doing this and believe your experience deserves more, we are happy to talk.
 
You know as a Customer Solutions Lead that when the setup is right, the impact is huge. If you are ready to lead from the front and want to work with a team who trusts you to get on with it, this could be your next move.