Would you like to work for a company who truly believes in what they do?And where helping is more important than profits?If you are someone who enjoys providing a first class customer service and takes a genuine interest in people''s needs then the role of a Customer Service Agent could be just for you.Our client is committed to tackling fuel poverty and reducing carbon emissions whilst providing a first class customer service to those struggling to heat their homes. As they enter their 6th year their vision and ethos remains the same, and due to a period of growth you could become part of their dedicated Customer Service Team.Based in their Edinburgh office you would be responsible for managing all customer enquiries and the completion of service levels in line with SLAs and KPIs. The role of a Customer Service Agent requires you to liaise with local authorities, sub contractors and customers, and the same high level of service is expected for each. Alongside this your main responsibilities includes: Manage incoming customer queries Provide factual and relevant advise to customers ensure that your individual targets are met, and that excellent customer service is maintained. Proactively identify suggestions to improve service delivery Manage all complaints and appeals within SLA timescalesAlthough our client will consider anyone with a strong customer service background you must be able to demonstrate the following experience and skillset: Educated to a higher or qualified ..... full job details .....