Aftersales Manager
Aftersales Manager Working Hours: Monday to Friday: 8:00am - 5:30pm (2 x 15-minute breaks + 30-minute lunch) One Saturday per month: 8:00am - 12:00pm Location: Bovingdon Salary: 35,000 - 50,000Are you an experienced aftersales professional with a passion for prestige vehicles and strong Bodyshop knowledge? We''re looking for someone who can confidently communicate technical information to customers while keeping service and coachworks operations running smoothly.This is a key role supporting a premium automotive business, offering the chance to be part of a team delivering exceptional customer service and operational excellence.What you''ll be doingBook customer vehicles for service, repairs, and Bodyshop work, managing collections and deliveries.Arrange MOTs and manage service, warranty, and MOT reminders.Liaise with workshop teams, insurers, and engineers to coordinate estimates, approvals, and repairs.Provide professional, confident communication with customers via phone, email, and in person.Maintain accurate records, raise and invoice job sheets, and support general department admin.Order mechanical and Bodyshop parts and coordinate vehicle valeting on completion.Support day-to-day workshop coordination, including assisting technicians and apprentices.Promote the department''s expertise to customers and ensure a premium experience.What we''re looking forEssentialPrevious experience with prestige or premium vehicle brands.Strong Bodyshop knowledge, including estimates, ..... full job details .....
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