Be Yourself

Be an Inspiration to Your Team

Be LeonardoAs a Meetings and Events (MandE) Operations Manager and Head of Department, youll be keeping the MandE operation running like clockwork and leading your team to ensure our guests have an incredible experience with us. Take a deep breath because youll be stepping into a busy role! We set high standards for ourselves to surprise and delight our guests, so youll need to manage the MandE operation with a passion to deliver excellent customer care.Some of the perks you could enjoy include:Head of Department bonus scheme: based on our financial and your personal performancesEnhanced pension planSpecial rates on Leonardo Hotel rooms across the UK and Europe: get planning that city break youve been dreaming of!Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shopsMeals on dutyTalent referral scheme: earn yourself a bonus for recommending a friend to join usWe love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards CelebrationThe important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing SupportOngoing job-related training programmes with clear paths for progressionIf youre our ideal MandE Operations Manager, you will:Be yourself!Be a vibrant host for customers and an expert in recognising their needs- customer retention is a crucial part of this role!Be hands on and visible in the operation with the ability to lead and multi-taskKeep the details in mind- youll take ownership for ensuring the hotel facilities and equipment are well-maintainedHave great communication skills- its important to establish relationships with organisers, and other departments within the hotel!Ensure that staffing levels are adequate for upcoming eventsWhy come join us?We look after our colleagues just as well as we look after our guests. Once youre part of the team, youre part of the Leonardo community and its our role to keep you at the top of your game as a Head of Department (HOD)! Our HODs hold key team leadership roles, so we support your management skills with our People Programme and Passion 4 People Leonardo Culture workshops.To develop vital business and people skills we offer an 8-month Fast Forward Programme, or if the time is right our longer-term Accelerate Programme will prepare you for your first DGM or Operations Manager role! Accelerate develops your abilities and expertise at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression youll be on track for a brilliant future in Hospitality.Our StoryBuilt on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK and Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; theres never been a more exciting time to

come join us !

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