OverviewTelephone Advisor – Green Doctors Programme

Contract:

Fixed term until 30 October 2026, with a possibility to extend

Hours:

37.5 hours/week

Location:

Hybrid (3 days/week from a London Office)

Want to help tackle rising energy costs and inequality? If you are a caring, friendly individual and ready to make a real impact, come join our award-winning Green Doctor team at Groundwork London. We help vulnerable Londoners make their homes warmer, safer, and more energy efficient – one visit at a time.

The Green Doctors Programme partners with Local Authorities, Housing Associations, and other stakeholders to deliver expert energy-efficiency advice and practical measures across London. The focus of the programme is to support vulnerable residents, for whom even a simple advisory call can lead to meaningful improvements in wellbeing and energy savings. The approach combines home visits, phone consultations and community sessions in offering tailored advice, hands-on help and links to further energy and well-being agencies and services.

Key Responsibilities

Manage all incoming enquiries through calls, voicemails, missed calls and the Green Doctors inbox.

Contact all referred clients by phone and email to book appointments.

Ensure accurate recording of all client interactions and actions taken on the booking system.

Liaise with Green Doctors on the team regarding any client queries regarding their appointments.

Ensure clients and Green Doctors are fully informed and supported throughout the booking process.

Manage diaries of Green Doctors to ensure efficient daily scheduling.

Maximise appointment availability and ensure full utilisation of team resources.

Collaborate with the wider team on internal processes actively and professionally.

Build positive relationships with residents through consistent, respectful communication; maintain a courteous and helpful tone in all client interactions and deliver a high standard customer service.

Provide basic energy savings advice via Ealing Healthy Homes line and refer clients to larger measures grants, where appropriate.

Assist residents to access other relevant and complementary services and agencies, where needed.

Benefits and Additional Information

Excellent employee Health Care Cash Plan

Ongoing training and development along with qualifications in energy saving and retrofitting

All equipment needed for the role is provided

Apply now!Download the ‘Job description and person specification’, ‘Application Form’ and ‘Groundwork London Career Prospectus’.

Appointment to this role is subject to an enhanced records check through the Disclosure and Barring Service (DBS).

Groundwork London is an equal opportunities employer and welcomes applications from all members of the community.

#J-18808-Ljbffr