What You’ll Be Doing

Lead and scale Kody’s global operational and commercial strategy, with oversight of regional teams across customer delivery, compliance, and sales

Develop and implement scalable systems, tools, and workflows that enable growth, efficiency, and exceptional client experiences

Act as a strategic owner of the end-to-end customer journey, from onboarding through retention, working closely with Product, Technology, Account Management, and Customer Operations

Oversee regulatory and compliance frameworks across jurisdictions, ensuring strong risk management and onboarding standards

Direct and support the commercial organisation, including sales and referral teams, to deliver revenue growth and market expansion

Actively engage with prospects, partners, and merchants, supporting key negotiations and helping secure high-value contractual agreements

Provide strategic input into hiring, structure, and KPIs across commercial and operational functions, building and mentoring high-performing, accountable teams

Champion a data-led culture, leveraging client feedback, operational metrics, and commercial performance to guide decision-making and drive continuous improvement

Serve as a senior escalation point for complex client or operational challenges, leading resolution planning with internal stakeholders

Drive the development and refinement of sales, marketing, and operational collateral, ensuring messaging is aligned with market positioning and customer needs

Represent the voice of the customer internally, influencing product, service, and operational enhancements.

Partner with executive leadership to shape overall business strategy, ensuring commercial and operational models align with global company goals

What We’re Looking For

7+ years in senior operations and/or commercial leadership roles, ideally within fintech, SaaS, or tech-enabled services

Proven ability to scale both operations and commercial teams across multiple regions

Experience building revenue-driven strategies while maintaining operational and regulatory rigour

Strong track record of leading sales, partnerships, or commercial negotiations in complex or regulated markets.

Deep understanding of multi-jurisdictional operations (APAC, UK, and ideally US/EU)

Cross-functional leadership and stakeholder management expertise, with the ability to align Product, Tech, and Customer teams around shared goals

Commercially minded, data-driven, and relentlessly customer-focused

Comfortable switching between strategic leadership and hands-on execution

Benefits

Competitive remuneration package

Equity options

Company pension scheme

Enhanced parental pay and leave

25 days holiday + bank holidays

A great new office in London Bridge

Opportunity to be part of a friendly, engaged team

Thriving collaborative and inclusive company culture (where you can have a real impact)

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