Personal Tailor Full Time - Hackett LondonJoin to apply for the Personal Tailor Full Time - Hackett London role at AWWG

About usAt Hackett, we believe that every stitch is a work of art. Whatever your career path, we strive to nurture talent and care in every department, prioritising creativity, quality and our attention to detail at every stage of the production process. If you are creative at heart, possess meticulous attention to detail and appreciate ingenuity and British heritage, join our team today and embark on a new adventure.

What we are looking forWe are looking for a Personal Tailor at our Hackett Jeremyn Store to create a memorable brand experience for our customers and contribute to the achievement of the store''s objectives through effective sales skills and customer service while promoting the brand image.

What we offerWorking with us comes with a host of attractive benefits designed to enhance your professional and personal life. Here’s what you can look forward to:

Uniform: A stylish and professional uniform provided by the company.

Discounts: A staff discount across all AWWG brands in Europe.

Commissions: A monthly commission system where the more you sell, the more you earn.

Career Growth Opportunities: Significant opportunities for career progression and personal growth within the company, including the possibility of moving from retail to corporate roles.

Access to Perkbox: Perkbox platform with various perks and discounts.

Life assurance.

Team building and engagement, cost-effective commuting options, free courses on a variety of topics, and exclusive invitations for events with brand partners.

Key ResponsibilitiesCustomer Focus

Demonstrate that the customer is key and deliver impeccable customer service as a priority.

Greet and acknowledge a customer on entry, maintain contact while in store.

Engage with the customer to understand needs and provide appropriate help and support to ensure an excellent customer experience.

Develop knowledge of up-to-date product and unique selling points to promote benefits.

Provide advice and guidance on products and services to meet expectations.

Escalate customer requests or problems to ensure resolution in line with company standards.

Live the Hackett values.

Achieve Results

Achieve personal and store sales targets.

Understand store KPIs and how to influence them.

Maintain awareness of brand image and competitors.

Proactively contribute ideas to increase sales.

Use mailing cards and brochures to attract and retain customers.

Be aware of services offered in store (alterations, bespoke, made to order, click and collect, etc.).

Know best sellers and suggest complementary purchases (cross-selling and up-selling).

Carry out sales transactions efficiently and accurately.

Assist, advise and help train other staff when needed.

Store and Stock Standards

Replenish product on the shop floor to maintain visual merchandising standards.

Minimize stock loss through awareness and prevention techniques.

Maintain high standards of personal dress and appearance.

Complete other tasks as required by the business needs.

Be a good ambassador for the brand and nurture good relationships with management and colleagues.

Know stock loss expectations.

Ensure sales transactions are efficiently and accurately carried out.

RequirementsRequired experience

Passion for the fashion industry

Proven experience in clothing retail, preferably in the premium or luxury sector

Impeccable customer service skills

Outstanding sales skills

Able to work within a team

Able to use initiative

Well presented

Above standard communication skills with an exceptional command of English

What we expect from you

The Hackett spirit

Adaptability and flexibility

Results driven

Negotiation and influence

Analytical thinking

Team leadership

Seniority level

Not Applicable

Employment type

Full-time

Job function

Retail

Industries

Retail Apparel and Fashion

London, England, United Kingdom

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