OverviewOnline Customer Service Lead, Belfast

We are working with a successful NI business who provide print and design services to clients across the province to recruit for their new Online Customer Service Lead. This is an excellent opportunity for an experienced customer / sales administrator to develop into a supervisory role!

Specifically looking after online sales and business, you will develop working relationships with customers and ensuring that their orders are completed, surpassing standards!

Responsibilities

Receive, qualify and engage with customers on their orders

Deliver outstanding customer service at all times

Ensure smooth onboarding and rollout for new customers

Manage customer inquiries across phone, email and web chat channels

Maintain accurate CRM and data records

What we are looking for

1-2 years’ experience gained within a similar role (i.e. Customer Relationship Management, Customer Service, Sales Admin etc) ideally within a business to business or e-commerce environment

Highly customer focused, goes that extra mile to ensure customer satisfaction

Confident organisational and planning skills

Strong communication and interpersonal skills

In return you can expectIn return you can expect a generous salary, bonus scheme, flexitime, pension plan, onsite parking plus progression and career development opportunities.

Skills

Communication

IT

Customer Service

ecommerce

sales admin

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