Our client, a luxury hotel group with some of the most prestigious hotels worldwide, is looking for a French-speaking Reservations Agent to join their central London''s Head office. In this role, you will deliver excellent service to their French and English-speaking clients regarding room reservations.This is a permanent and hybrid opportunity working on a shift pattern basis.Your responsibilities will include: Managing and processing room reservations received via phone and emailBeing commercially aware by finding upselling and cross-selling opportunities to increase room revenueHandling overdue payments and any cancellation requests, in compliance with the company''s terms and conditionsSupporting other departments with administrative tasks when requiredAbout you:This is a fantastic opportunity for a proactive French and English fully fluent speaker with previous experience in hospitality and experience dealing with reservations/bookings to join a well-established organisation with great benefits and career progression opportunities.Profile:Fluency in French and English, written and spokenPrevious experience in hospitality, ideally luxury hospitalityPrevious experience dealing with reservations or bookingsStrong administrative and communication skillsExcellent attention to detailTo apply, please send your CV in English and in Word format to Ismael. languagematters is acting as an employment agency in relation to this vacancy. ..... full job details .....