We have an excellent opportunity for a Service Desk Engineer to join a supportive IT team for a highly respected and well established educational organisation in Cambridgeshire, renowned for its outstanding facilities, collaborative culture, and strong investment in technology where your work will have a direct impact on both staff and students. You''ll benefit from a forward-thinking environment, exposure to modern technologies, and a strong focus on work-life balance. As a Service Desk Engineer, you will provide high-quality, customer-focused IT support across multiple sites, acting as the first point of contact for technical issues. Key ResponsibilitiesDeliver 1st line IT support across desktops, laptops, and mobile devices Act as the first point of contact for technical queries and incidents Install, configure, and support Microsoft 365 and Intune Manage users, permissions, and passwords via Active Directory Troubleshoot hardware, software, and basic network issues Support AV equipment including projectors and presentation systems Maintain accurate documentation (user guides, asset registers, procedures) Assist with IT projects and continuous improvement initiatives Proactively identify and resolve recurring technical issues About You You will be a proactive and customer-focused IT professional with experience in a Service Desk / IT Support Engineer role. Skills and ExperienceExperience in a Service Desk / IT Support roleStrong knowledge of Windows OS and PC hardware ..... full job details .....