Job Description: One of my local government clients are currently recruiting for an experienced Customer Service Officer to support its Income Collection and Credit Control team. This is a vital temporary role for a professional who is confident handling high-volume queries, payment issues, and providing frontline support to residents and internal departments. Key Responsibilities: Handle inbound and outbound calls related to credit control and payment collection. Respond promptly to customer queries regarding outstanding balances or account issues. Assist in the administration of direct debit setups, payment arrangements, and debt resolution. Liaise with internal finance teams and external partners where necessary. Accurately log and process data in accordance with council policies and GDPR. Requirements: Previous experience in customer service, preferably within income collection or credit control. Familiarity with local government or public sector working environments is desirable. Confident communicator with strong problem-solving and negotiation skills. Proficient with MS Office and CRM systems. Ability to work effectively both independently and as part of a wider team. If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd. ..... full job details .....