We are looking for someone to join our Service department based in Leeds. Joining our Service Department, you''ll play a crucial role in delivering top-tier service and specialist product support to colleagues an audio manufacturer and associated brands. Your key responsibilities include diagnosing and repairing products and testing/updating stock for quality assurance. Your attention to detail and proactive mindset are essential in providing quality service and support for an outstanding customer experience. Key Responsibilities • Inspect, diagnose and repair product faults for products within and outside their warranty period, and the company s products from stock transfers. • Repair products to component level, where appropriate, using available schematics and service manuals, or coordinating with suppliers where information isn t readily provided. • Provide feedback to suppliers on recurring issues where a rolling change in production could prevent further issues in the future. • Repair products to PCB level, where appropriate, or when specified by the supplier, using available service manuals. • Deliver timely specialist product support to the Customer Service team to facilitate a high-level of Customer Service, as facilitated by the Service Coordinator. • Test products to full factory specifications and ensure all features are working as expected, to agreed levels of standard and compliance after repair. • Provide regular updates to Service Coordinator on Product ..... full job details .....