About the Role We are looking for an enthusiastic and hands-on Shop Supervisor to oversee the daily operations of our store and deliver an exceptional customer experience. This role is ideal for someone passionate about retail, food, and Japanese culture, with strong leadership skills and the ability to motivate a team in a fast-paced environment. As Shop Supervisor, you will support store performance by ensuring smooth operations, maintaining high visual and service standards, and leading the team to achieve sales and operational goals. Key Responsibilities Deliver excellent customer service and create a welcoming shopping experience. Supervise, support, train, and motivate team members to achieve sales and service targets. Handle customer queries, complaints, and special requests professionally. Promote Japanese food, drinks, and retail products through strong product knowledge and upselling. Act as a brand ambassador and maintain high service standards at all times. Support daily store operations including opening/closing procedures, cash handling, and stock control. Monitor inventory levels, organise stock, and ensure timely replenishment. Conduct regular stock rotation and date checks to maintain product quality. Maintain high visual merchandising standards and attractive product displays. Support seasonal campaigns, promotions, and in-store sales initiatives. Ensure compliance with food safety, hygiene, health, and safety regulations. Maintain cleanliness and hygiene ..... full job details .....