At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career!

Benefits

Here at CV-Library, we value our employees and are committed to offering the best...

• 23 days holiday, plus bank holidays
• Additional day off for your birthday
• Holiday buy/sell scheme
• Life Assurance - up to 3 times your annual salary
• Medicash healthcare cashback plan - includes dental, physio, osteopathy, complementary and alternative therapies such as reflexology
• Discounts as part of Medicash, gym memberships, shopping, entertainment etc.
• Eyecare and flu vouchers
• Employee Assistance Program and Mental Health First Aiders
• Pension contribution up to 7%
• Ongoing training and development - face to face training sessions available throughout the year
• LinkedIn Learning - over 5,000 free courses to choose from
• Long Service Awards

The Role

Hours: Monday-Friday, 9:00-17:30
Location: Fleet
Working Pattern: Hybrid - 3 days a week on site

We now have an exciting, full-time opportunity for an experienced Account Manager who will help grow our Agency portfolio. Ideally you will be a driven and passionate individual with proven Account Management experience and excellent negotiation skills.

This role is all about building strong relationships to retain and develop existing clients:

Responsibilities:

• Managing and increasing sales by maintaining and developing customer accounts
• A data led approach to actively developing sales from existing, new and lapsed customers
• Growing your account base, through proactive and structured account reviews in collaboration with our Customer Success team
• Embrace new sales tools and software including the adoption of AI and automation
• Continually maximising profit through effective account management, finding new upsell opportunities, ensuring accounts are purchasing additional products
• Achieving individual sales targets and KPIs, managing each of your customer accounts to the agreed level
• Providing an excellent level of service to all customers, whether that be via phone, video call or face to face
• Forecasting future sales and buying patterns for all accounts to the Sales Manager

What we're looking for

• Sales experience, with the ability to identify and maximise upsell opportunities
• Strong negotiation skills with experience speaking to key decision makers and handling objections
• A confident and outgoing individual with interpersonal skills
• Able to demonstrate good organisational qualities and able to multi-task efficiently and work in a face-paced environment
• Ability to work calmly, effectively and to listen whilst working to various KPIs
• Obtain and respond positively to feedback

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.