Service Desk Manager - Lead the team. Raise the standards. Build something better£40,000 - £50,000 Bedford (4 days onsite) MSP EnvironmentSome Service Desk Manager roles are about keeping things ticking over.This one is about taking a good service desk and making it great.You''ll inherit an established team of 13 - 14 engineers across 1st, 2nd, and 3rd line support. The foundations are in place. The tools are there. The processes are mature.But there''s still plenty of opportunity to tighten things up, improve quality, and develop the people around you.If you''re the kind of manager who enjoys coaching others, improving processes, and raising standards, this could be a brilliant fit.What''s in it for you?Salary: £40,000 - £50,000 Location: Bedford (typically 4 days per week in the office) Travel: Around two visits per month to the London office Team: Lead 13-14 engineers across 1st, 2nd, and 3rd line support Environment: Fast-growing Managed Service Provider with a strong customer focus Progression: Clear route into senior leadership as the business continues to grow Benefits: Private healthcare, dental cover, structured training, and tailored development plans What''s the role really about?This is not a role for someone who wants to sit behind a dashboard.It''s a hands-on leadership role.You''ll be visible on the floor, mentoring engineers, improving ticket quality, refining processes, and making sure the team delivers a consistently excellent customer experience.The CEO is ..... full job details .....