Are you the kind of person who truly listens - not just to respond, but to understand? Do you feel driven to help others when they''re facing some of the hardest moments of their lives? This is your opportunity to be there when it matters most.We''re looking for compassionate, thoughtful people to join a leading financial services provider, supporting customers through deeply personal challenges such as illness, redundancy, and bereavement. Your voice, your empathy, and your decisions can bring clarity, reassurance, and comfort during times of real uncertainty.Job Title: Customer Service Coordinator - Financial Services Location: Morley - Hybrid (2 days in the office / 3 days from home after training) Salary: 26,500 + up to 7.5% bonusEssential: Must pass a credit check and DBSThis is not a call centre job in the traditional sense. Every conversation tells a story, and every customer needs to feel heard, respected, and supported. You''ll be trusted to make fair, compassionate decisions in line with industry standards, while offering genuine human understanding - not scripts or rushed interactions.You''ll be part of a warm, supportive team that believes in doing the right thing, even when it''s difficult. In return, you''ll be supported too, with hybrid working after training, a competitive salary and bonus, 26 days'' holiday plus bank holidays, a double-matched pension scheme, and wellbeing-focused benefits including an on-site gym, parking, free meals, and dedicated ..... full job details .....