Customer Service Administrator
Location: Ormskirk, Lancashire (Office-Based)
Salary: £24,300 per annum 
Shifts: Mon- Fri 8am - 5pm 

About the Role
We are seeking a well-organised and detail-oriented Customer Service Administrator to support a fast-paced operations team. This position plays a key role in ensuring customers receive accurate and timely information ahead of their journeys. It offers an excellent opportunity to contribute to high service standards within a customer-focused environment.

Key Responsibilities

• Manage brochure requests and maintain stock control

• Coordinate customer applications with accuracy and efficiency

• Prepare and dispatch pre-travel documentation

• Provide administrative support to Operations and Reservations teams

• Maintain accurate customer data within the CRM system

• Ensure compliance with internal procedures and data protection regulations

Skills & Experience

• Strong administrative and organisational abilities

• Excellent attention to detail and accuracy in document handling

• Clear and professional written and verbal communication skills

• A customer-focused, proactive approach to work

• Proficiency in Microsoft Office and CRM/database systems

• Previous experience in the travel industry is advantageous but not essential
  
  
  If this sounds like the perfect role for you then please submit your CV.
  
  This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.