Portfolio Credit Control are currently partnered with a well-established organisation with a high-profile property portfolio focused on delivery excellence to investors, leaseholders and tenants in a progressive and dynamic role focused on Service Charges and Lease Holds. Key ResponsibilitiesProvide a high-quality, regulatory and legally compliant lease management service for a portfolio of homes on estates owned and managed by third-party landlords and managing agents Manage key processes casework, including but not limited to, lease enforcement, permissions, and consents.Investigate and, if necessary, escalate disputes or instances of noncompliance to managing agents or Superior Landlords.Build and maintain effective relationships with internal and external stakeholders and managing agents.Receive and scrutinise service charge demands, accounts, and formal notices from managing agents, addressing areas of concern or non-compliance.Advise and support customers, stakeholder teams, and colleagues with Superior Landlord and managing agent issues, and act as a point of escalation when necessary.Ensure customers receive appropriate information and support to comply with their rights and responsibilities in their lease.Provide subject-matter expertise across the organisation, including interpretation of leases, rights, responsibilities, superior landlord and agent issues, and support cross-functional working. Monitor, manage and report on financial and safety compliance on ..... full job details .....