Freightserve recruitment are looking for an Internal Sales Agent for a well-established Airline GSA based in the Heathrow area.Role:-To provide best in class customer experience to our forwarding and airline customers, in order to maximise revenue opportunities and grow market share.To generate revenue from a portfolio of freight forwarder customers by maintaining a call plan in order to identify opportunity and grow market share for our Airlines. Handling correspondence received into the Sales e-mail inbox and chasing all quotes to gain sale or close enquiries. Creating and distributing sales related documents.Duties:-Telesales Contacting customers to generate sales for light flights, passes sales leads to external sales as necessary and feeds back with quotes within departments agreed time frames.Records information Records all tele-sales communication in sales reports and stores on the shared drive. Keeps the database up to date with accurate contact, customer and contact details.QuotesDealing with e-mails received into the Sales Mailbox, and where required offering competitive pricing in line with customer requirements and in line with airline''s approval. Ensures all responses are sent from sales inbox and accurate records of quotes logged in our quoting tool. Upsells in line with our processes to maximise revenue and provide sales with all relevant information and correct rate class chosen in line with company procedures to ensure no revenue leakage. Chases pending ..... full job details .....