Housing Officer

• Location: Central London, no driving licence required
• Job Type: Full-time, Permanent
• Salary: -3941,500k depending on experience -

Our client a small housing provider in Central London are seeking a dedicated Housing Officer to join their Operations team. This role involves overseeing a patch of approximately 260 mixed tenure properties in Central London. The ideal candidate will be experienced in housing management, including estate inspections, Lettings, Voids, and low level ASB, and will possess a strong commitment to providing outstanding customer service.

Day-to-Day of the Role:

• Oversee and manage a patch of mixed tenure properties, ensuring they are well-maintained and safe.
• Proactively communicate with residents through various channels including phone, email, and notice boards.
• Handle all housing-related matters such as tenancy, lettings, and ASB, collaborating with the dedicated income officer as needed.
• Conduct monthly block inspections and hold regular or as-needed residents'' meetings to address any concerns or updates.

Required Skills & Qualifications:

• Minimum of 3 years'' experience in delivering housing management services.
• Strong experience in managing ASB escalations.
• Excellent communication skills, both written and verbal, with the ability to engage empathetically with residents.
• Proficient in MS Office (Excel, Word, PowerPoint) and capable of using complex databases and systems like CRM Dynamics.
• Resilient, with the ability to work under pressure and adapt to changing deadlines.
• Solution-focused with strong negotiation skills to resolve complex cases.

Benefits:

• Competitive salary, negotiable based on experience.
• Opportunities for professional development and training.
• Supportive and inclusive work environment.
• Comprehensive benefits package including health and wellness plans.

How to Apply:

To apply for the Housing Officer position, please submit your CV and a cover letter detailing relevant or contact Mel Applin @ Reed.

This role is perfect for someone who is looking to make a significant impact in a vibrant community by providing exceptional housing management services. We look forward to receiving your application.