OverviewThe gig for the Assistant Store Manager in our Manchester store will be to effectively support the Store Manager in driving best-in-class day-to-day operations to help drive store revenue growth. You will also help ensure all HandS standards are adhered to and step in as the key holder and manage the store seamlessly in the absence of the Store Manager.

ResponsibilitiesMain duties will include:

Assisting the Retail Store Manager with the day to day retail operations in store e.g. key holding, staffing, VM, stock/delivery, admin, banking, housekeeping

Selling Dr. Martens product, provide and excellent service to customers and drive sales performance of the wider team to meet/exceed store KPI’s

Assisting the Retail Store Manager in implementing and driving high levels of customer service within the store

Training, developing and mentoring the Retail Store Team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop

Efficient operations and enhancing customer experience

Assisting the Retail Store Manager with maintaining a safe and secure working environment (including HandS procedures, security procedures, search procedures)

Acting as key holder and assume full responsibility for the store in Manager’s absence

QualificationsEssential requirements are:

Similar experience in an Assistant Manager or Supervisor role, (within a fashion/lifestyle brand would be preferable)

Experience of coaching, developing and mentoring a retail team (including dealing with performance issues

Sales oriented and able to drive others to achieve store goals and objectives

Will drive accountability and high-level of customer service among staff and will support delivery of key store KPIs.

Excellent communication skills.

Numeracy and literacy skills

Good I.T skills – experience of using Internet, Email, Social media applications, Excel and EPOS till point systems

Back of house administration (e.g. rotas, banking)

Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.

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