Resident Liaison Officer (RLO)Brentwood Essex (site-based)£35,000 (neg depending on experience)Monday-Friday 8:00am - 5:00pm We are working with a well-established contractor delivering works within the council and social housing sector, who are looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a key project in the Brentwood area. This role will be based in an office within the block on-site, initially covering one residential block, with the potential to support an additional two blocks as the project progresses. The Role As the Resident Liaison Officer, you will be the main point of contact between residents and the site team, ensuring clear communication and a smooth delivery of works. This role is site based within an office based in the building itself. The project involves upgrades such as ventilation upgrades and fire stopping works, so experience within social housing or similar environments is essential. Resident Liaison Officer / RLO Key Responsibilities Acting as the first point of contact for residents throughout the project Building strong relationships with tenants and maintaining a positive presence on site Communicating upcoming works, access requirements, and any disruptions Managing resident queries, concerns, and complaints in a professional and empathetic manner Coordinating access to properties and ensuring appointments are kept Working closely with site managers and operatives to ensure works run smoothly Keeping ..... full job details .....