Role Details:- Title: Customer Service Support Officer- Location: Stoke Poges- Pay: 15 per hour- Contract Length: 6 months (potential for extension) Schedule:- Hours: Monday to Friday, 9:00 AM - 5:00 PM (37.5 hours per week)- Onsite Requirement: The first two weeks require four days in the office for training. After training, the normal office days are Wednesday and Thursday.About the Role:You will work as a member of the Operations Team to provide an unrivalled, outstanding service to all internal and external customers. This role is within the Customer Services team and focuses on responding to high volumes of customer calls, written correspondence and internal queries. You will be an enthusiastic, friendly member of the Operations Team adding value to the overall level of service SFS provides and helping to work towards the company vision while delivering on our values, Responsible, Excellent and Innovative.It''s incredibly important that our people enjoy working here and therefore we take great pride in having a friendly, helpful and engaging culture. We also appreciate that development and training is important to many and that''s why we have a supportive environment which invests in our employee''s development.What part will you play?Effectively liaise with internal and external customers by telephone, letter and e-mail in response to queries.Respond to all customer queries and requests in an accurate and timely manner.Process transfer requests, financial amendments ..... full job details .....