Epos System Support Team Leader Location: High Wycombe (Office-Based) £40,000 + Bonus + Full Benefits Below We are looking for an experienced EPOS System Support Team Leader to join a leading company in the sports industry. About the EPOS System Support Team Leader Role You will lead an office-based EPOS Support team and play a key role in the ongoing development, adoption, and performance of an in-house EPOS platform used by a large and expanding user base. Key Responsibilities for the EPOS System Support Team Leader • Lead, support, and develop an EPOS Support Team (3 direct reports) • Oversee system support and ensure all tickets are logged, and resolved efficiently • Manage the full customer implementation pipeline from initial enquiry to go-live • Deliver user health checks and training on new features • Contribute to the continued growth of the EPOS platform and overall service offering Skills and Experience for the EPOS System Support Team Leader Personal Attributes: • Natural leader with the ability to motivate and support a team • Professional, friendly communicator with a strong customer-service focus • Confident problem-solver with strong numerical and analytical skills Professional Experience: • Proficient with Windows 11, MS Office, and especially Excel • Experience with EPOS systems and daily operational processes • Background in team leadership and performance monitoring • Experience in retail, hospitality, education, or similar operational ..... full job details .....