Who we are

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.Your Role

The Cyber Security Specialist L1 provides support for a suite of security services to our worldwide clients as well as Global Relay’s employees. This position responds to security threats and vulnerabilities, fulfills security requests, and escalates network and system anomalies in line with operational objectives.Provide first level support for security incidents and requests by monitoring alerts, owning and managing security incidents through to resolution, and resolving security requestsMonitor network and system alerts, and own and manage network and system tickets through to warm handoff to an Operations/DevOps team memberAdhere at all times to separation of duties between your role as a member of the security team that monitors the activities of privileged users, and privileged network and Operations/DevOps team members that use their privileges to resolve incidents and fulfill requests in the production environmentProvide quality customer service, including interacting with Global Relay employees, answering internal Global Relay inquiries, and escalating as necessaryRegister and classify received incidents and service requestsUndertake an immediate effort to address security issues in a timely fashionUndertake an immediate effort to escalate network and system issues in a timely fashionAnalyze security events, incidents, and problems to provide recommendations on actionUpdate staff and clients on the status of incidents and service requests at agreed intervalsEscalate incidents and service requests to appropriate resourcesExecute time-sensitive operational tasks as defined in a task listCreate scheduled and ad-hoc reports using identified tools such as MS Office and specialized applicationsTrain new hiresPerform other security related system administration duties as neededAbout You

Knowledge of internet and network technologies; specifically TCP/IP, UDP, SMTP, HTTP, HTTPS, FTP, SFTP and FTPS; other Internet and network technologies are an assetStrong understanding of and exposure to security tools such as firewalls, IDS/IPS, anti-virus, anti-spam, and server and network device hardeningAbility to write and modify scripts and/or program in various languages, such as Python and PowerShellWorking knowledge of security incident and event management systems such as SplunkProven competence with using MS Office and other desktop applicationsPrevious experience in maintaining and troubleshooting day-to-day operational processes, such as report generation, data verification and data correlationExcellent verbal and written communication skillsSuperior attention to detail and follow-upAbility to follow processes, multi-task, and excel in a fast-paced environmentA passion for customer satisfaction and responsivenessMethodical and creative approach to problem-solvingRecognized security industry certifications, such as CompTIA Security+What you can expect

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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