OverviewDynamics 365 Administrator - the opportunity

Our client is a -300 head technology company that''s undergone significant growth. As part of a wide-ranging Business Transformation programme and to prime the business for further expansion, they''ve implemented Dynamics 365. They are now looking for a talented D365 administrator who can help them get the best out of the wide and evolving capabilities of the system.

This is an internally-facing role and combines Subject Matter Expert level technical experience of the Dynamics CRM modules with good stakeholder engagement. The D365 Administrator will work as part of the Business Systems Transformation team, liaising closely with the business to understand and consult on its requirements before delivering these, working with internal BI and Development teams as needed.

The role has tons of scope. Though this is an internal role, the company has a division that''s a highly rated and accredited Microsoft Solutions Partner, so there''s a large appetite for making the most of the very latest Microsoft technologies internally. You''ll also have access to the latest training and accreditations.

What we''re looking for is someone who has a good balance between deep technical expertise and strong communication skills and who is motivated to exercise these fully in a business that has big ambitions.

The role is based at the company''s head office in central Birmingham. It''s a hybrid role, with two days per week working from home (ideally Mondays and Fridays but that can be flexible).

Responsibilities

Day-to-day management of the Dynamics 365 environment (inc. users, security etc)

Configuration and customisation: entities, forms, workflows, reports etc

Monitoring of systems performance and troubleshooting

Overseeing data integrity and quality within the system

Implement system updates and new releases

Integrate D365 with other systems and applications, liaising with other departments

Ensuring compliance of the system with standards, policies and regulations

Stay up to date with latest features and best practices.

Qualifications

Proven experience of administering and developing Dynamics 365 CRM Modules: i.e. Sales, Customer Service, Project Operations

Strong D365 administration experience including user management, security

Strong business acumen and excellent stakeholder management skills

Highly motivated for learning and self-improvement

Knowledge of Power Platform tools

Experience of data management inclduing imports, exports and data audits

Relevant Microsoft accreditions: ideally MB230, MB280, MB910

Experience of Sales and Services CoPilot would be beneficial

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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