Role: Part Time Outbound Call AgentLocation: Burgess Hill, West SussexHours: 12 hours per week (to be covered over 3-4 days)Pay: 12.21 per hour An excellent opportunity has arisen for a Part Time Outbound Call Agent to join one of our longstanding clients, an established and growing automotive business, in Burgess Hill. This is a permanent, part-time position ideal for someone who enjoys customer interaction and delivering a high standard of service while working in a structured, target-driven environment. Benefits:Permanent part-time positionSupportive team environmentAuto-enrolment pension scheme (after qualifying period) The Requirements:Experience using CRM systems within the automotive industry - essentialStrong IT skills and confidence navigating systems - essentialExcellent listening and communication skillsHigh attention to detail and accuracyAbility to follow structured processes and call quality standardsPrevious customer service or call handling experience - desirable The Role:Make outbound calls to customersBook service and MOT appointments efficiently and accuratelyDeliver a high-quality customer experience in line with call quality standards (minimum 90%)Update and maintain accurate customer records on internal CRM systemsWork within company processes to ensure consistency and compliance If you''re keen to join an exceptional team who can offer stability, structure and a supportive working environment, then please apply to this Part Time Outbound Call Agent ..... full job details .....