Technical Support ManagerNorth West EnglandFull-time, permanent Our client is an established competitor in the Fire and Security industry. They have launched a training academy, and require a Technical Support Manager to train, upskill and audit their academy trainees and current engineers. You must be an experienced Fire and Security Engineer, and have a strong knowledge of fire and security systems MUST BE WILLING TO: Stay away 1 week a month for classroom based training Happy travelling over the North WestYour responsibilities as a Technical Support Manager: Provide exceptional training to trainee engineers Assess and train technicians in line with the British Standards Communicate effectively with trainees and their mentors Maintain the performance records of all technicians in the programme Conduct probationary review meetings, training path sign off and regular time on site to deliver both constructive and positive feedback Engaging, supporting, and managing employees in line with company policies and procedures to promote high productivity and growth within your department Constantly reinforce good practices around relevant standards and practices to discipline To be accountable for you teams performance and monitor revenue during trainee loan working Managing the booking of Rooms, hotels and any other facilities needed during academy classroom training Engaging, supporting, and managing employees in line with company policies and procedures to promote high ..... full job details .....