Base pay range

Overview1st / 2nd Line Support Technician – London. A 1st and 2nd Line Support Technician is required by an Insurance business in London to support their users in a fully cloud-based environment.

This is a hybrid role where you will be required to work a minimum of 2 days per week in their London office.

Responsibilities

Laptop builds

Creating users

Onboarding/offboarding

General IT support – 1st line and 2nd line

Communicate with users at all levels, understand their problems, empathise and fix them

Technology includes

O365

Active Directory

Intune

SQL

Qualifications / What you’ll need

Customer service-driven mindset with a good attitude

Ability to communicate with users at all levels

Experience in 1st and/or 2nd line IT support

Technically proficient in a cloud-based environment

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Technology, Information and Media, Financial Services, and Insurance

London, United Kingdom

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