We''re looking for a Technical Planning Team Leader to join our team and lead a group of dedicated Lead Planners and Work Planners.

You''ll play a pivotal role in ensuring repairs and maintenance services are scheduled effectively and completed to a high standard.

What You''ll Be Doing:Leading, coaching, and developing a high-performing planning team.Overseeing the scheduling of repairs to ensure "right first time" completion.Providing technical guidance to scope and time jobs accurately.Collaborating with other team leaders to optimise resource use.Ensuring customers receive timely, clear updates and resolving complaints swiftly.Monitoring work-in-progress and escalating issues to maintain service delivery.Supporting continuous improvement and training initiatives.Deputising for the Planning Manager when required.While this role is home-based, there will be an expectation to travel to our Group Offices located in Birmingham Business Park, Solihull, or Central Park, Worcester, on an ad-hoc basis and as required. There is a team meeting every other month, and other infrequent travel will be necessary. All travel will be reimbursed according to our current policy and Inland Revenue Mileage rates. Car parking at our offices is free. We are requiring candidates to be based in either the West Midlands or East Midlands area only.Are you a confident leader with a strong technical background in building maintenance?

Do you thrive in a fast-paced environment where customer satisfaction and operational efficiency are priorities? If so, we have an exciting opportunity for you!It is essential that you have:Previous trade or supervisory experience.Strong understanding of repairs and maintenance operations.Desirable qualifications include:Trade-related qualifications (e.g., NVQ, City and Guilds).Customer Service Management qualification or equivalent experience.We also need you to have:Excellent communication and leadership skills.Strong customer focus and problem-solving ability.Ability to analyse data and drive performance improvements.Knowledge of health and safety, HR policies, and digital tools.Technical understanding of trade skills and realistic scheduling.Be Part of Something Bigger

Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. We''re growing fast and investing in our people to help us get there. If this sounds like your ideal role, we''d love to hear from you.Join us and find your purpose at Platform! Working with us is more than just a job; you will be joining an organization that values you and your contribution, where you can truly make a difference and change people''s lives. We are the largest social housing association in the Midlands, building homes, strong communities, and making a positive difference to our customers'' lives.We recognize the unique and individual needs of people. If you''re interested but would like to explore a different way of working than the standard Monday to Friday, 9-5, please mention this in your application or discuss it during the interview. We want to attract the best people and know that one size does not fit all.Platform is a great place to work, offering opportunities to get involved, share ideas, and shape our work—from networking groups to community and social events. This is an exciting time to join us, providing exposure to the wider dynamics of a modern housing association aligned with our 5-year corporate strategy.We put colleagues and customers at the heart of everything we do. Valuing differences, we encourage challenge, honesty, and openness. We operate on the principles of Own It, One Team, and Be Brave: we say what we''ll do and then do it, collaborate and support each other, and seek better ways to do things with curiosity and courage.

#J-18808-Ljbffr