Overview

In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. Handling admin tasks and maintaining accurate records.Responsibilities

Diagnose and troubleshoot security alarm faultsUse a broad range of monitoring and programming softwareDeliver excellent customer service to external residential and commercial customersHandle bespoke and high-security customer requirements with discretionAssist field engineers to ensure remote connectivity to alarm systemsWe want passionate, detail-oriented problem solvers who thrive in a high-energy environment.Essential Skills

An interest in problem-solvingExcellent communication skillsAbility to convey technical information to a non-technical audiencePreferred Skills

Experience in technical problem-solvingExperience providing customer service over the phoneBackground in customer serviceAbout Johnson Controls / What We Offer

At Johnson Controls, we are a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. We are excited to offer an opportunity for a skilled Support Technician to join our ADT team. Our team supports over 300,000 customers annually, ensuring they remain safe and secure with a fully functioning alarm system. We provide ongoing training, job security, and career development within a business that offers opportunities locally, nationally, and globally.What We Offer

Competitive Salary - Rewarding your skills and contributions.Generous Holiday Allowance - 33 days of paid holiday per year (including bank holidays)Comprehensive Benefits Package - Including pension, life assurance, employee assistance program, referral schemes, employee discounts (high street brands), Cycle-to-Work scheme, and discounts on Johnson Controls security products.Extensive Training Opportunities - Benefit from ongoing product training and cross-training, with access to outstanding resources.Collaborative Team Environment - Work with a supportive and encouraging team that values your contributions.Career Development - Explore growth opportunities with clear career ladders to advance your career.

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