DescriptionOur Global Market Leading Client is looking to recruit a Permanent ITSM Support Engineer- Remote. £50k-£55k.Key Role ResponsibilitiesResponsibilities: Platform Administration - Oversee the configuration, optimisation, and administration of the ITSM/Case Management tool, ensuring they are up to date, secure, and tailored to meet the organisations ever-evolving needs. Service Design - Scope requirements, implement and enforce best practices aligned with ITIL framework to create new service areas, and configure workflows and automation rules for process efficiencies. Incident and Problem Management - Implement and monitor robust incident and problem management practices, ensuring our teams have an effective response to cyber security issues, and minimising service disruptions. Change Management - Coordinate change management processes to manage risks associated with updates and modifications, enhancing the security posture and compliance. Process Improvement - Identify opportunities for process enhancement within the ITSM tool in adherence to the ITIL framework, applying best practices to boost operational efficiency, service quality, and end-user satisfaction and also conduct regular assessments for optimisation. Service Catalogue andamp; Asset Management - Maintain and update the service catalogue and asset inventory, ensuring alignment with cyber security requirements and business priorities. Audit - continuous audit of processes, user groups andamp; permissions, ..... full job details .....