B2C Sales andamp; Renewals ExecutiveLocation: London (Hybrid, 60/40)We''re working with a fast-growing, forward-thinking connectivity provider that is transforming how homes and businesses access high-speed broadband across London. With a strong focus on full fibre technology, they are on a mission to deliver best-in-class connectivity and create a more digitally enabled city.They are now looking for a B2C Sales andamp; Renewals Executive to join their team. This is a fantastic opportunity for someone who enjoys speaking with customers, building relationships, and driving both sales and retention activity in a dynamic environment.The RoleYou''ll play a key role in managing both new and existing customer relationships, supporting the full sales and renewal life cycle. This role involves a mix of inbound and outbound communication, with a strong focus on customer experience and sales accuracy.Key ResponsibilitiesProactively contact customers within the existing pipeline to convert prospectsManage renewal conversations, identify upsell opportunities, and gather customer feedbackHandle inbound enquiries relating to new sales, renewals, and retentionManage customer email communications professionally and efficientlyProcess sales orders and renewals accurately, maintaining high data integrityBuild strong, lasting relationships by delivering a personalised customer experienceManage the full renewal cycle, ensuring customers are informed and systems are updatedCollaborate closely ..... full job details .....