Ecommerce Account Manager£25,000 - £28,000 per annumReadingFull Time, PermanentThe CompanyOur client is a leading UK-based AV and UC integrator headquartered in Reading, Berkshire. Since 1999, they have delivered thousands of reliable, cost-effective audio-visual and unified communication solutions tailored for collaboration, presentation, and communication spaces.With a dedicated team of design consultants, engineers, AV project managers, programmers, and technicians, they pride themselves on offering the highest standard of AV solutions nationwide. In addition to their core integration services, they operate a thriving

Ecommerce store , which you will be managing as part of this role.The RoleThey are looking for a proactive and customer-focused

Ecommerce Account Manager

to manage and grow the online business. You’ll handle all inbound communication (chats, calls, emails, quotes) related to the Ecommerce platform and oversee the entire customer journey - from initial enquiry through to post-sale account management.You’ll also be responsible for nurturing customer relationships, identifying further business opportunities, and providing exceptional service to drive customer satisfaction and repeat business.General ResponsibilitiesRespond promptly and professionally to all Ecommerce site enquiries including live chats, emails, phone calls, and quote requestsIdentify install opportunities by generating leads for the Senior Business Development TeamBuild and maintain strong client relationships to encourage repeat and long-term businessSeek opportunities to expand product and service offer into client baseManage customer enquiries within agreed SLA’sWork collaboratively within team to ensure wider business success, including marketingWeekly 1-2-1 to assess call targets and talk time targets and progression to targetIdeal Candidate ProfilePrevious experience in customer service, account management, or Ecommerce supportUse of CRM and Ecommerce platformsStrong communication skills, both written and verbalHighly organised and able to multitask across a range of customer interactionsComfortable working independently and as part of a wider teamA basic understanding of AV products and solutions (desirable but not essential)Benefits:22 days holiday + Bank holidaysPensionEAPParking on siteIf this

Ecommerce Account Manager

sounds like an ideal role for you then apply today and our client will be in touch.