Customer and Key Accounts ManagerShape the Customer Journey Own Strategic Relationships Drive GrowthLiverpool Up to 50,000 Flexible Working A High-Impact Role at the Heart of Service, Relationships, and Commercial GrowthThis is a rare opportunity to join a well-established manufacturing group in a brand-new role focused on transforming the customer experience while owning relationships with key B2B clients.The business specialises in complex, made-to-order products and has grown significantly through acquisitions. Now, with new leadership and serious investment in systems, structure, and service, they''re ready for change - and they''re looking for someone who can bring fresh thinking and real impact.The RoleAs Customer and Key Accounts Manager, you''ll be responsible for both shaping the internal customer journey and managing key client relationships - combining strategy, hands-on process improvement, and commercial partnership.What you''ll do:Redesign how enquiries, quotes, and orders are handled for clarity, speed, and serviceCreate and embed SLAs and service standards across departmentsAct as the primary point of contact for key accounts - ensuring exceptional service and long-term satisfactionIdentify and support growth opportunities within your accountsDrive smarter use of HubSpot CRM, including workflows, automation, and insightsChampion a CX-first mindset - coaching teams and aligning service with client needsThis is a visible, cross-functional role with backing from ..... full job details .....