IT Service Manager - Birmingham Salary upto £55,5003 days per week onsite in central BirminghamMy client seeks an IT Service Manager to oversee end-to-end IT service delivery and operations for business and IT customers. The role ensures services meet defined performance levels and manages ITIL service practices, application life cycle management, and incident, problem, request, event, and change management. Responsibilities include maintaining SLAs and OLAs across the IT portfolio, monitoring supplier and internal team performance, and working with cross-functional teams to improve user experience, cost, and service outcomes.Key skills and responsibilities,Demonstrated ability to manage multiple IT services or platforms, overseeing both internal and external IT teams to ensure desired outcomesProficient at juggling various priorities to deliver complex projects or services that meet stakeholder needs.Well-versed in digital information, digital contexts, and service design tailored to those contexts, as well as emerging technologies and their practical use.Knowledgeable about IT Service Frameworks, methodologies, and best practices.Responsible for meeting service level agreements (SLAs) and operational level agreements (OLAs) throughout the IT portfolio.Monitor and guide performance of key IT suppliers and delivery teams, ensuring services consistently align with contractual and operational standards.Collaborate with cross-functional IT teams to enable seamless end-to-end ..... full job details .....