Age UK is hiring a Team Leader to join our National Advice Line! We are still in a cost-of-living crisis and too many older people in the UK are in desperate need of advice and support. As a Team Leader, you will be playing an important role in this vital service; managing a team of Contact Centre advisors dedicated to providing a high-quality service to those in later life. You will be responsible for the delivery of a professional Information and Advice Line service supporting older people, via telephone, email, webchat and letter. Ensuring the team''s development, motivation and performance is in line with the Charity''s objectives, you will provide effective and swift response to requests for help and support from advisors on shift. If you are passionate about developing a team, providing an excellent customer service, and want to make a measurable difference to the lives of older people, this may be the role for you. This role offers hybrid working between home and our offices in either Ashburton or Blackpool. A robust home broadband connection is essential. The team work from the office at least 1 day a week, although this can be more if you prefer. You will need to live within an easily commutable distance of the office either by car or public transport, we suggest up to an hour''s commute. During the probation and training period you may be required to come into the office 2-3 days a week. We are currently trialling fortnightly office attendance, but this could be ..... full job details .....