Systems and Support AnalystBraintree, Essex (with site travel)Hybrid working£REED Technology partnering with a growing organisation looking for a Systems and Support Analyst to support and enhance its IT environment. This hands-on role blends 2nd line support, systems administration, and infrastructure support, ensuring high-quality service delivery while contributing to ongoing improvements and IT projects.Key ResponsibilitiesProvide 2nd line support, managing incidents and service requests through to resolutionTroubleshoot issues, perform root cause analysis, and implement fixesSupport Microsoft 365, Windows environments, and endpoint devicesAssist with system maintenance, patching, upgrades, and monitoringManage users, access, and devices (e.g. Entra ID, Intune)Contribute to IT projects, system improvements, and documentationEnsure adherence to security best practices and policiesSkills and ExperienceEssential:Microsoft 365 (Exchange, Teams, SharePoint, Entra ID)Windows 11 support and troubleshootingEndpoint management (Intune or similar)Basic networking (DNS, DHCP, VPN)Strong troubleshooting and customer support skillsDesirable:Azure / cloud platformsVirtualisation (VMware / Hyper-V)PowerShell / scriptingITSM tools (e.g. ServiceNow)Experience3+ years in IT support or systems rolesExperience in a structured IT environmentITIL knowledge (preferred)Full UK driving licence requiredIf you have the relevant experience and skills for this role, please apply using the link ..... full job details .....