Your new company An Investment Management Firm based in Henley-On-Thames (Need to be able to commute to the office). Your new role Senior Desktop Support Analyst What you''ll need to succeed Excellent customer service and communications skills. Previous experience doing VIP Support / C-Suite support is highly preferable.In-depth experience in a customer-facing ''desktop'' support role, preferably gained within the financial services sector and/or highly pressurised environmentPrior experience in a senior position within a technical role with a consistent record of ownership, accountability, and where you were responsible for delivering solutions to complex problemsUp-to-date knowledge of technologies, equipment and software appropriate to business, including Windows operating systems, macOS, iPad, iPhone, Microsoft and Mac Applications and Network fundamentalsNetwork and Telephony patching experienceAudio Visual support and troubleshooting experiencePreferably knowledge of ITIL V3/4 FoundationMicrosoft Certification or equivalent experience (Nice to have)What you''ll get in return An exciting opportunity to join an international organisation working with a major financial services organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process.What you need to do now If you''re interested in this role, click ''apply now'' to forward an up-to-date copy ..... full job details .....